Infratech Systems, one of Yorkshire’s most trusted managed service providers, has announced a strategic partnership with RiverAI, a leading AI engineering and automation consultancy specialising in practical, safe and scalable agentic solutions for business.
This collaboration brings advanced AI capability and agentic automation directly into Infratech’s managed service offering, giving customers access to a new layer of intelligence, resilience and efficiency across their IT and operational environments.
Together, Infratech and RiverAI are raising the standard for what managed services can deliver.
Bringing Practical AI Engineering Into the MSP Space
The partnership enables Infratech customers to access RiverAI’s specialist AI services, including:
AI strategy and readiness assessments
Agentic workflow automation
Enterprise integration and orchestration
AI governance and safety frameworks
Rapid prototype development
Full-lifecycle AI engineering and delivery support
By combining RiverAI’s deep technical expertise with Infratech’s established managed service capability, customers can now explore, adopt and scale AI across their organisation with confidence — without compromising safety, compliance, or operational continuity.
Enabling Smarter IT Operations Without Disruption
This partnership is designed to help organisations modernise support functions, automate high-volume workflows, strengthen cybersecurity posture, and unlock high-impact AI use cases — all while maintaining stability across existing infrastructure.
For customers, this means practical AI adoption that enhances service quality and operational resilience, rather than experimental tools that create unnecessary complexity.
What Customers Can Expect
The combined offering will introduce a powerful set of AI-enabled capabilities across the managed service landscape, including:
AI-augmented service desk capability to reduce ticket noise, accelerate triage, and improve resolution times
Agentic workflow automation to remove manual effort from repetitive or complex operational tasks
Enhanced cybersecurity resilience through AI-driven threat correlation and intelligent alert processing
Responsible AI adoption supported by enterprise-grade governance, safety and compliance frameworks
Rapid prototypes and proofs of value, allowing organisations to test and deploy automation quickly
Seamless integration with existing IT environments to ensure predictable outcomes and minimal disruption
This approach ensures customers can move quickly while maintaining control, security and operational confidence.
A New Benchmark for Modern Managed Services
The partnership represents a major step forward for the MSP sector, bringing enterprise-level AI engineering into the mainstream for small and mid-market organisations.
As Nick Toft, Chief Revenue Officer at RiverAI, explained:
“Infratech Systems is a standout MSP that truly understands the shift happening across the technology landscape. Customers now expect their partners to deliver smarter, faster and more proactive services, and AI is the catalyst. By combining Infratech’s deep operational expertise with RiverAI’s agentic engineering capability, we’re helping organisations unlock meaningful automation, resilience and cost efficiency. This partnership sets a new benchmark for what modern managed services should deliver.”
— Nick Toft, Chief Revenue Officer, RiverAI
Will Crawforth, Director at Infratech Systems, added:
“Our clients trust us to help them stay ahead, and AI is now central to that mission. Partnering with RiverAI gives us access to best-in-class engineering talent and proven frameworks that allow us to deliver AI-enhanced services safely and at pace. The benefits for our customers, from smarter operations to improved service quality, will be immediate and transformative. We’re incredibly excited about what this partnership will unlock for them.”
— Will Crawforth, Director, Infratech Systems
About Infratech Systems
Infratech Systems is a Yorkshire-based managed service provider delivering secure, scalable and operationally resilient technology solutions for businesses across the UK. With a strong focus on proactive support and long-term customer success, Infratech empowers organisations to grow with confidence through dependable and modern IT services.
About RiverAI
RiverAI is a specialist AI engineering and automation consultancy helping organisations deploy practical, safe and high-impact AI systems. From agentic automation and workflow orchestration to enterprise AI governance and integration, RiverAI builds scalable solutions that enhance performance, resilience and customer experience.
Media and Partnership Enquiries
For media and partnership enquiries, contact:
RiverAI – info@riverai.co.uk
Infratech Systems – info@infratechsystems.co.uk
