What we’re learning building AI in the real world.
Practical thinking on AI economics, agentic systems and the Human + AI operating model, alongside the latest news and updates from RiverAI.
ISO/IEC 42001
aligned governance
Human-in-the-loop
by default
Weeks, not months
to a working agent
Insights
Original thinking, practical lessons and commercial perspectives from the RiverAI team.
InsightThe model you chose last year is not the model you would choose today
Standardising on a single AI model looks efficient until cost, capability or availability moves. What a working multi-model discipline actually requires, and when one model is still the right answer.
InsightEveryone’s checking data readiness. Almost nobody’s checking orchestration readiness.
Data readiness tells you whether an AI tool can be trusted with what is already in Microsoft 365. It says nothing about whether an agent can be trusted to act once it reaches the CRM, the finance platform or HR.
Customer InsightFrom an Idea to Hey Guru: Building the Employee Handbook for the AI Era
Alison Lambert set out to replace the PDF in SharePoint with an HR platform employees could talk to. Her account of turning that idea into Hey Guru, and of keeping HR in control of every answer it gives.
Customer InsightThey came to us wanting to “do AI”. We started by mapping their process.
A leading asset rental business asked us to do AI. We mapped their order lifecycle first. Three workshops found revenue leaking through the process, and told them where AI was not the answer.
InsightComposite AI: The Architecture Is the Easy Part
Composite AI combines several techniques into one architecture. The hard part is not assembling it, it is the control plane that keeps it observable, governable and affordable.
InsightMSPs, your margin problem and your growth problem are the same problem
Launch new services, compete on price, win logos, keep clients. Four pressures that feel separate and are not. For an owner-operated MSP the way off the treadmill is not hiring, it is changing how the desk runs.
InsightYour Copilot Rollout Is Not an AI Strategy
Microsoft Copilot can make individuals faster. That is not the same as changing how a business runs. The biggest AI opportunities sit between your applications, your processes and your people.
InsightAI ROI: the maths most business cases get wrong
Most AI business cases look for return in the wrong place. The maths is simpler, and larger, than the noise suggests: it sits in the cost of running the business,…
News & Updates
Partnerships, launches, events and updates from RiverAI.
News & UpdateHow RiverAI and Northern Tech Hub built DendronAI for MSPs.
Enterprise-grade AI orchestration, governed agents, and one console for every client tenant. Here is the story of the partnership behind it, and what the product does that the rest of…
News & UpdateRiverAI & Digital Partner With Align AI and Lonsite to Accelerate AI-Powered Workforce Safety, Compliance and Wellbeing
RiverAI & Digital has just concluded an intensive, highly productive two-day workshop with Align AI and Lonsite to accelerate AI-powered workforce safety, compliance and wellbeing.
News & UpdateRiverAI partners with Infratech Systems to Bring Agentic AI Into Modern Managed Services
Infratech Systems, one of Yorkshire’s most trusted managed service providers, has announced a strategic partnership with RiverAI to bring agentic AI into modern managed services.
News & UpdateRiverAI & UKAI – Shaping the Future of Agentic AI, Nationally and Regionally
RiverAI is proud to announce that we have formally accepted an invitation to join UKAI, helping shape the future of agentic AI nationally and regionally.
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